Customer Support handles several programs including ID/Agent cards, Service Group Life Insurance, DEERS enrollments, and base in-processing. Emergency personnel, AiTs that have lost their ID card, and personnel that require a CAC pin reset do not require an appointment.
Phone: (940) 676-4314
Common Access Cards or Uniformed Services ID Card
If you have questions about your CAC or ID, you can visit this link. This site will guide you through the process of obtaining, using and maintaining both types of cards.
You are required to have the correct documentation to obtain a CAC or ID. To view a list of acceptable identification documents, click here. If you would like to view a helpful pre-arrival checklist for obtaining a CAC or ID, click here.
MilConnect:
You can make certain updates yourself from your home computer! Click here to learn more about how to do things like updating personal contact information, obtaining proof of health coverage, transfer education benefits, and so much more!
USID cards that expired before January 1, 2020, or after July 31, 2021, have not been extended and will not be accepted
Share your feedback about this facility through the Interactive Customer Evaluation (ICE) Website.
82d Force Support Squadron
619 4th Avenue, Building 430
(Welcome Center)
Sheppard AFB, TX 76311-2540
82fssmarketing@gmail.com
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